The designer’s guide to AI-driven UX

This article was originally shared on - https://www.yujdesigns.com/the-designers-guide-to-ai-driven-ux/

Artificial Intelligence (AI) In brief, AI is the development of computers capable of tasks that typically require human intelligence. For example, speech recognition, problem-solving, learning and planning. There is a noticeable mind-shift. These days, laundry and grocery lists are being ordered by talking to a speaker from home. AI is moving fast. Although this experience doesn’t need to be fearsome.

Let’s understand few of the original goals of AI –

• Simulating higher function of the brain
• Programming a computer to use general language
• A way to determine and measure complexity of a problem
• Self-improvement

Emerging dominant functions
Applications of AI

Design moves around people and is here to make our lives easier. AI has a similar function at the core of creating better experiences for users, with the help of better technology.

• Machine learning: Using example data or experience to refine how computers make predictions or perform a task.
• Deep learning: A machine learning technique in which data is filtered through self-adjusting networks of math loosely inspired by neurons in the brain.
• Supervised learning: Showing software labeled example data, such as photographs, to teach a computer what to do.
• Unsupervised learning: Learning without annotated examples, just from experience of data or the world-trivial for humans but not generally practical for machines. Yet.
• Reinforcement learning: Software that experiments with different actions to figure out how to maximize a virtual reward, such as scoring points in a game.
• Artificial general intelligence: As yet nonexistent software that displays a humanlike ability to adapt to different environments and tasks, and transfer knowledge between them.

Evolution of UX/ customer experience
Contribution to the human experience in future

Customer experience has evolved through the years, it has gone beyond the digital screens. However, by using the right AI tools, one can gain more control over every aspect of the experience. A connected digital and physical experience. Implementing the right AI solution provides the means of driving visitors to make decisions and take actions faster, better, eliminating your most time-consuming tasks. And this, of course, enhances the all-important factor in customer experience: the human touch.

The process of designing meaningful AI-driven products or services comes with many challenges. As AI and tech continue to disrupt our lives in many ways, insights in how we might humanize certain experiences become increasingly important.

Future of Design = AI + UX
Better technology can provide, better customer experience.
In the coming future, UX design studios should consider shifting their outlook towards the technology as a partner rather than a revolution and being swayed by it. Develop a harmonious approach towards designing a harmonious human–machine interaction.